Removing user access

Learn how to remove user access to workplace benefits. This page provides a step-by-step guide on how to use Flare to manage your users.   If your users are managed by your identity provider (SCIM) or via integration, manual user management may be disabled in your account to prevent syncing errors.

 

As an admin, you can manage your people’s Workplace access through the Users page. People can be removed individually or through a CSV upload.

	When access to workplace benefits is revoked, a user will no longer be able to use your workplace benefits (e.g. events, perks, wellbeing etc).
	They will continue to have access to any previously purchased store cards and can continue to use the Flare Card.

How to remove an individual user

As an admin in your Flare account, follow these steps to remove people:

1. Go to the Users page
2. Find the active user and click on the "•••" button. Select "Remove User”.

How to remove multiple users

To remove multiple users, select the checkboxes of the people you want to remove, click on "Actions •••" and select "Remove Users" at the bottom of the screen.
 

Removing Users via CSV Upload

You can remove multiple users at once by uploading a CSV file. Your file must include at least the email address for each user you want to remove. You'll find a sample template in the Flare Workspace to help you get started.

Step 1: Upload Your CSV File

1. Click the "•••" button (next to the Add Users button)
2. Select "Remove users via CSV" to open the removal wizard
3. Upload your CSV file containing the email addresses

Step 2: Map Fields

The system will automatically detect and map the email field from your CSV. Check that the field mapping looks correct – you can adjust it if needed before moving to the next step.

Step 3: Review and Confirm

Before removing users, you'll see a summary of the data from your CSV.

If the system finds any errors:

• Errors will be highlighted on screen
• You can download a file containing only the rows with errors to fix later
• Click "Remove Users" to proceed with removing the valid users

OR

• Start over and upload a corrected version of your file

When you're happy with everything, click "Remove Users" (bottom right) and confirm to complete the process.
 

How to cancel an invite or revoke access via the Flare App temporarily

Should you wish to revoke an invite to benefits or temporarily remove Workplace access in the Flare app, without removing the user, you can select to “revoke workplace benefits”.

Here are the steps to revoke Workplace Access:

1. Go to the Users page and identify the user whose workplace access needs to be removed.
2. Click on the "•••" button and select "Revoke Workplace Access".
3. For multiple users, check the users to be removed, click on "Actions •••" button and select "Revoke Workplace Access".

If a user requires access to their workplace benefits again, you can add the user and resend their invite at any time.