Employer Admin Questions
Q: How do I invite people to my Workplace?
A: To invite people to your Workplace go to the Flare app and follow the instructions to invite users. You can send and resend an invite to a user through the same method as many times as needed. Please note that once a new invite is sent, it will make the link in the previous invite invalid.
Q: I can't access the admin portal. What should I do?
A: If you can't access the admin portal, please reach out to support and quote the 6 digital error code displayed on your login screen. The support team will assist you in resolving the issue.
Q: An employee has left. How do I remove their access to Workplace Benefits?
A: Deactivate the employee in the users section of the Flare admin. More details on how to do this can be found here
Employee Experience Questions
Q: I didn't receive my invite. What should I do?
A: If you didn't receive your invite, first check that the employee email address is correct in the users page. Then, check any spam or email filters. If you still can't find the invite, you can resend it through the users page.
Q: My invite has expired. What should I do?
A: If your invite has expired, ask your employer for a new invite to benefits. They will be able to provide you with a new invite to access the Flare app.
Q: I can't log into the Flare app. What should I do?
A: If you can't log into the Flare app, check that your mobile or email address is correct.
If your mobile or email address has changed, you can raise a ticket to get your mobile number changed. You will be required to go through a short verification process to get your details updated.
If your mobile or email address has changed, you can raise a ticket to get your mobile number changed. You will be required to go through a short verification process to get your details updated.
Q: I've tried to access the app, but my number is showing as invalid. What should I do?
A: If your number is showing as invalid, make sure you have completed your workplace linking to access the Flare app. Speak to your employer to get an invite to complete workplace linking .