Having Trouble Logging In?
If you're having difficulty accessing your account, follow these steps to resolve the most common login issues.
How Login Works
1. Enter your email address on the login page
2. Click "Send Login Link"
3. Check your email for a secure login link
4. Click the link in your email to access your account
Email Not Arriving?
If you don't receive a login email within a few minutes, try these troubleshooting steps:
Check Your Spam/Junk Folder
Login emails sometimes end up in spam or junk folders. Look for an email from our system and mark it as "not spam" to ensure future emails reach your inbox.
Verify Your Email Address
Double-check that you've entered your email address correctly, including:
* Correct spelling
* No extra spaces
* The right domain (e.g., @company.com.au vs @company.com)
Wait a Few Minutes
Email delivery can sometimes be delayed. Wait 5-10 minutes before requesting another login link.
Try Again
If the email still hasn't arrived, return to the login page and request a new login link with your email address.
Still Having Issues?
If you've tried the above steps and are still unable to access your account, please contact our support team with the following information:
* The email address you're trying to use
* When you last successfully logged in
* Any error messages you're seeing
Our support team will be happy to help resolve your login issue promptly.
Need to Update Your Email?
If you need to change the email address associated with your account, please contact our support team directly for assistance.